Wynne and I recently exchanged stories of great customer service we have received at ─where else?─ Costco. And that reminded me of a splendid experience my husband and I had as customers. First, a disclaimer: we are not affiliated in any way with Viatmix. Now I can tell our Viatmix story.
We love our Viatmix, and have used it happily until one day a scary burning electrical came from it when we turned it on. Needless to say, we immediately turned it off. But then what? We pulled up the number for customer service, and steeled ourselves for one of those endlessly frustrating discussions with a customer service agent who just wants to get rid of you as quickly as possible after reading a script, without a care about whether your anguish has been soothed and your problem resolved. But not before asking “is there anything else I can help you with”, after providing zero help with the issue you called about. Sounds familiar?
Not this time. A friendly gentleman answered our call, asked us 2 (two) questions about what happened and said that they’ll send us another carafe (the top part that goes on the base where the motor is) at no charge to us. Not even shipping. WOW! We were awed at that experience. But wait! There’s more. The following day, we turned on the Vitamix again, just to see. Really, just to smell. And much to our surprise, there was no smell. We immediately called Vitamix back and reported that the issue seems to have been resolved, and that they don’t need to send us anything. Guess what they said? Better safe than sorry, just use the new one, and don’t even return the old one. We clarified, the agent was adamant.
We had to pick each other’s jaws from the floor and have become net promoters for Viatmix since that day. No, we’re still not affiliated with them, but they had us at that customer service, and, yes, at the great quality of the product. Again. Not affiliated with them. It was just that spectacular of an experience.
Have you had a magnificent customer experience as well that you can share with us?