Don’t you sometimes wish you could say…

If only we had a team of talented writers following us everywhere, who would simply know what we wished to say and would telepathically transmit to us, at the right time, that wonderful comeback or the finely crafted and winning argument. I don’t have such a team. My tongue often manages to stumble in a … Continue reading Don’t you sometimes wish you could say…

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Thanksgiving Edition Revised: Top 6 Inventors Who Gifted Their Inventions to Humanity

It is tradition that we reflect on what we’re grateful for this time of year. And in our previous Thanksgiving Edition we focused on unsung heroes, inventors who gifted their gifts to humanity, knowing what monumental positive impact they can have on us, and not requiring monetary payment for it. After even more reflection, we … Continue reading Thanksgiving Edition Revised: Top 6 Inventors Who Gifted Their Inventions to Humanity

Have you wondered what we look like … ? (Halloween version)

It’s not just because of Halloween that we noticed this: a lot of TV shows find great joy in showing us the inside out ourselves. Perhaps I should be more interested what blood flowing through an artery looks like, or what the kidneys really look like, after all, it’s a little bit embarrassing to know … Continue reading Have you wondered what we look like … ? (Halloween version)

Horseless Carriage Thinking: a Helping Hand or Hindering Hand?

Horseless Carriage Thinking had me at hello: as soon as I was introduced to it, many years ago, I was captivated by the ease it offered to introduce new concepts. How so? Horseless Carriage is the way cars were originally introduced: not as something brand new, but instead as something more familiar. Since people then … Continue reading Horseless Carriage Thinking: a Helping Hand or Hindering Hand?

When You Need Cheering Up Part II: Top 5 Halloween Themed Comedy TV Shows

A recent cheery post by Jane convinced us that it’s time for a second installment of “When You Need Cheering Up”, our first one was all about movies, this one is Halloween-themed comedy tv-shows. Why Halloween? Because it’s almost upon us. Why comedies? Because we can all use some cheering up. Why so early? Because … Continue reading When You Need Cheering Up Part II: Top 5 Halloween Themed Comedy TV Shows

Is Awesome Customer Service Becoming Extinct?

When asking if you’ve Experienced Ghastly Customer Service JC brought up a great question: Is an awesome customer experience becoming a thing of the past? He had me thinking and churning and I think it can be a thing of the future as well, and very much alive --- but only in companies that actively … Continue reading Is Awesome Customer Service Becoming Extinct?

Have You Experienced Ghastly Customer Service?

Not too long ago, we cherished and took pleasure in Excellence in Customer Service that we, and you, experienced. It was joyous to hear stories of exceptional customer service. Sadly, last week, we experienced the opposite. We experienced a ghastly customer service at the Walgreens pharmacy. Yes, we wrote a note of feedback Walgreens describing … Continue reading Have You Experienced Ghastly Customer Service?

Are We Great at Spotting What’s Great?  

We recently discussed movies that bring cheer to our collective hearts, you know, when one needs a little, or a lot, pick-me-up. And in our favorite part of the blogosphere, the discussion part, RoughWighting brought up an intriguing question: are we good at spotting a good movie when we see it? Or, more generally, are … Continue reading Are We Great at Spotting What’s Great?  

Are We Better Together?

You know those wearisome team-building events at the beginning of long meetings? They normally tend to be one of those “tell us two truths and a lie” and have the rest of the folks guess that you’ve never climbed Mount Everest and that you are related to the British Royal Family (it turns out a … Continue reading Are We Better Together?

When you need cheering up: Top 5 movies

Everyone needs cheering up every once in a while. Even if you don’t live in an area where in the last couple of weeks you’ve experienced a couple of power outages, that is, time-travel to the past, to a bygone era of no air conditioning despite unprecedented summer heat… And recently we felt we needed … Continue reading When you need cheering up: Top 5 movies